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Fulcrum Automotive Solutions Ltd
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We provide bespoke services for the automotive industry, based around transaction management or customer contact services by phone mainly but also by email and chat. e.g. managing car and truck rental, managing automotive glass replacement/repair, vehicle service and maintenance, 24/7 driver support. our services are contacted typically by large vehicle leasing or fleet management organisations, we work to strict service levels and key performance indicators and provide reporting including dashboards etc
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We portray a very corporate image as a number of customers are large and bank owned. We typically provide services that these companies do not want to do themselves so 24/7 contact, processing transactions on their behalf etc. our internal system is called Pivotal and is aligned to the word Fulcrum, balance, support etc. we pride ourselves on being innovative and delivering services of the highest possible quality
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